Vouchers are only emailed out once the deal you bought has closed — that is when the countdown on the website elapses. If it’s past that time, it might be that it got stuck in your Junk Mail folder. This is due to rising Internet security standards so to be on the safe side, add email@example.com to your Safe Senders list in your contacts.
If it’s not in Junk either, no worries. You can always access your purchases in the Account part of the site. Once you’re logged in, you’ll see it says ‘Hello, Zet’ (or whatever your username is) in the top righthand corner. Click on the arrow, then My Coupons, then the link with the offer you want and you’ll be able to view/print it from there. Happy days!